Privacy Policy

1. Data controller

Love San Andrés, a tour operator based on San Andrés Island, Colombia, is the controller of your personal data. To contact us: hello@lovesanandres.com.

2. Data we collect

We collect the data needed to manage your booking and offer you a good experience:

• check_circleIdentification data: first name, last name, and nationality.
• check_circleContact data: email and WhatsApp number.
• check_circleBooking data: experience, date, time, number of participants, and payment method.

3. Legal basis (Habeas Data)

Your data is processed in accordance with Law 1581 of 2012 (Habeas Data) and its regulatory decrees. We use your data based on the authorization you grant when completing a booking and, where applicable, to fulfill contractual and legal obligations.

4. Use of data

We use your data to confirm and manage bookings, process payments, send you the voucher and confirmation by email, and to communicate with you about your experience. We do not sell your data to third parties.

5. Cookies

We use first-party and third-party cookies for the site to function and to understand how it is used. You can manage your preferences from your browser settings.

6. Third parties with access to your data

We share strictly necessary data with the following providers to operate the service:

• check_circleResend: transactional email delivery (booking confirmation).
• check_circleWompi and Mercado Pago: secure payment processing.
• check_circleGoogle Analytics (GA4): site usage analytics, anonymized where possible.
• check_circleCloudflare R2: image storage, with no access to your personal data.

7. Data retention

We retain your data for as long as necessary to fulfill the booking and applicable legal obligations. You may request deletion of your data when it is no longer needed.

8. Your rights (ARCO)

Under Law 1581 of 2012, you have the right to access, rectify, cancel, or object to the processing of your data. To exercise these rights, email us at hello@lovesanandres.com.

9. International transfers

Some providers (such as Resend and Google Analytics) may process data outside Colombia. In all cases we require adequate safeguards for the protection of personal data.

10. Changes to this policy

We may update this Policy. The current version will always be the one published on this page, with the corresponding update date.

11. Contact

For questions about this Privacy Policy, email us at hello@lovesanandres.com.